Our "Teller Operations" training course provides comprehensive knowledge about banking operations, financial products, and services, all while emphasizing the importance of providing excellent customer service.

Specifically, students will learn skills such as how to interact professionally with customers, address their inquiries and concerns, and handle challenging situations effectively - all skills that are valuable for building positive relationships with customers and enhancing customer satisfaction.

Topics Covered:

• The Teller's Role
• Customer Service
• Financial Products and Services
• Checks
• Endorsements
• Account Ownership
• Coins and Paper Currency
• Balancing Daily Transactions
• Emergency Situations

After successfully completing this Teller Operations training course, you will be able to: describe the expectations of your role as a teller; respond effectively to difficult customer situations; understand the cross-selling opportunities provided by daily transactions; distinguish between genuine and counterfeit currency; avoid balancing errors; conduct proper procedures during a robbery, fire or other emergency; explain the Currency Transaction Report; describe endorsement types and their individual features; and utilize negotiability and security measures to prevent check fraud.

In addition to the learning content listed above, the course also provides direct email assignments, lecture readings, assessments, and discussions to enhance your retention of the textbook materials.

How The Course Works:

• This is an online course that you take at your leisure from your home or office; it should take approximately 30 hours to complete
• Upon registration, you will receive an email with course access instructions and information from your instructor
• You will have 10 weeks to complete the course materials and will have access to all course materials for six weeks after course completion

What You Receive:

• Online training content from a great instructor
• Access to the online textbook
• Lecture notes, discussion boards, and direct email assignments for each chapter used throughout the course
• Self-checks throughout the course and a final assessment
• Upon successful completion of the course, you'll receive an official grade report, highlighting your commitment to ongoing banking education

Don't wait: take this course and equip yourself with the necessary skills, knowledge, and professionalism to excel in a career in the financial services industry.