The Manager's Guide to Effective, Legal Performance Reviews Resource Material: ID# 1000085
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About This Course:
Make your performance appraisals work for you-not against you!
How you conduct an employee's performance review can have a major impact on how that employee behaves. Many books offer general suggestions for improving performance, but few discuss specific ways to make reviews more effective.
The Manager's Guide to Effective, Legal Performance Reviews shows you how to conduct appraisals with clearly established expectations and no misinterpretation.
Table of Contents:
Re-engineering Reviews
Paving a Two-Way Street Sharpening a Critical Management Tool Toward More Dynamic Appraisals 1. Writing the Job Description
Are Job Descriptions Contracts? Audit: The Job Description The Key Ingredients Are They Up to Date? Audit: Discrimination Check Conducting a Job Analysis Writing the Job Description Who should Draft Them? Spell Out Your Objectives No More Mysteries 2. Establishing Your Expectations
Setting Performance Standards Audit: Performance Standards Audit: Evaluating "Intangible" Traits Getting Employees Involved How to Build Equitable Standards Built-in Expectations Audit: Measuring Expectations 3. Documenting Performance
Creating Performance Logs Audit: Recording Performance Don't Make Assumptions Protection in a Lawsuit Audit: What to Include in Employee Logs Avoid Judgmental Language Rely on Concrete Examples 4. Pulling It All Together
Half Your Work Is Done The Sorting Process Absorbing All the Data Recording Your Impressions Rating Scales Freestyle Essays Critical-Incidents Method The Checklist Approach Letting Employees Review Themselves Audit: Rating Scales Pick a Winning System Preparing an Improvement Plan Preparing Your Review Agenda Audit: Identifying Performance Problems 5. The Performance Interview
The Right Attitude Setting the Stage Audit: Anticipating the Review Conducting the Interview Constructing a Dialogue Audit: Discussing Performance Problems Learn to Listen How to Review Satisfactory Performance How to Handle Unsatisfactory Performance Is a Rating Grounds for Libel? 6. Do's and Don'ts
Teetering Without Supports Errors in Evaluation Audit: Avoiding Assessment Problems Overrating Poor Performers Audit: Reducing the Risk of Bias "Outstanding" Review Leads to Court When Communication Breaks Down... Salary: A Definite No-No 7. Follow-Through: The Forgotten Step
Pinpointing the Cause Audit: Solving Performance Problems Finding a Solution 8. Latest Trends in Appraisals
Peer and Subordinate Input Drawbacks of Multirater Systems Letting Employees Rate You Early Successes and Failures 360-Degree Appraisals Sample Subordinate Evaluation Act on Evidence of Bias Appraising 360-Degree Evaluations Are Your Measures Irrelevant? The Seven Sins 9. Pillars of Effective Systems
Appendix: Software Solutions
Creating Automatic Appraisals Log and Track Performance Write Improvement Plans Make Your Reviews Bulletproof The Downside Sample Performance Review